Filter by: Filter by: NICOLA COMFORT 2 reviews. How much does it cost to install bathroom heating? Sitemap 7 reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless. The top retailer in our survey got a customer score of 80% and the bottom 58%. Aftersales is a joke, no customer service at all. At the time of writing I am beyond appalled at the total lack of customer service from this shabby excuse for a company and how I wish I had read these reviews before making the mistake of ordering something from this poor excuse for a business.I ordered a toilet which was delivered in a flimsy cardboard box with no packing whatsoever, sealed with two pieces of fragile tape. A good website, lots of choice and value for money Useful. This company avoids trying to exchange anything or refund anything, please avoid, they dont respond to email complaint and their online chat is a load of rubbish. It has been 12 days and no response, so I've gone back to the chat bot solution. VictoriaPlum.com has collected 20 reviews with an average score of 3.40. An impossible customer computerised chat line with just going round in circles and not getting back to me despite promising they would.Definitely will not be recommending this company.Why can't I speak to a human being to sort out the problem? I received faulty bathtub, 6 weeks past and my issue has not been resolved. Id never ever buy from them again. How much does it cost to install a shower enclosure? Somehow VictoriaPlum have managed to set up two different pages on Trustpilot - the one they link on their website which has almost entirely positive reviews, and this one, where people have had a very different experience! I ordered green Annecy tiles. My order was meant to be delivered in 48 hours and it never arrived. I wish I had checked trust pilot before using them. Terms & Conditions | Victoria plum website is, easy to use. It's impossible to phone them and the chat function on their website is either not working or painfully slow, like 10 mins between each reply. Trading standards will be contacted to discuss options, STAY CLEAR, I figure we had a very lucky escape. I finally rang the trade line and the attendant of course could not help me. How much does it cost to tile a bathroom? Read 323 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre: Page 17 This is another company hiding behind the current pandemic. You really do get what you pay for. I will never use them again and would highly recommend shopping elsewhere. Do you agree with VictoriaPlum.com’s star rating? Subsequently we have had problems with both the basin tap and shower. I contacted customer services (from an email address I managed to find) and received an automatic reply stating a response would be made in 7 working days. Excellent service , good products at good prices. !...Is this an actual joke!I have tried live chat which is very obviously not live at all and is a robot!I have given up hope of resolving this matter.Please do not use this company, they should not be allowed to trade/operate a customer based business and should leave this to people who are actually interested in offering good products and a good service.Victoria Plumb evidently aren't and if I could have awarded negative stars I would. Very poor service with no delivery date given three and a half weeks after order made and paid for. Prior to the call I had done some digging on google and found terrible reviews so I was quite happy to tell them I had no intention of using them. www.victoria plum.com. VictoriaPlum.com Reviews Please sign in to leave a VictoriaPlum.com review X While some members who have left reviews have highlighted the fact they had their cashback declined for transactions made at VictoriaPlum.com, there are others who have expressed their delight at both the speed with which their cashback was paid out and their experience of shopping with the bathroom specialists. Do not use this company if you are looking for good customer service. Quality products. We've helped over 1 million customers achieve their dream bathroom. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. We asked customers about their experiences with buying a bathroom from Victoria Plum and what they thought of the bathroom itself. 4 years ago we replaced our bathroom suite using Victoria Plum. I have an item that I want to return and now they are saying "sorry you are out of your 14 days"!!! 145 reviews for VictorianPlumbing.co.uk, 1.1 stars: 'Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. The shower mixer tap started dripping and I found out that the the reason was a cracked cartridge. Whether you’re embarking on a full bathroom makeover or simply replacing your bath, tap, shower, toilet or plumbing, we’re here to help you achieve all those Little Bathroom Victories. The VP stuff wasn't the best quality, but it was basically fine. Write a review. Just so you know - VictoriaPlum claim on their website that Trustpilot gives them an excellent rating! There are 12 customers that VictoriaPlum.com, rating them as good. Took ages to connect. Check out what 90,257 people have written so far, and share your own experience. Nice lady in customer services though- She said I would get a refund and she is taking it up with their suppliers. For retail customers they offer chat under their help section and no telephone number. Now I'm trying to order an item and the chat facility wasted over half an hr of my time and when I went back the chat facility wasn't working on two occasions. Needless to say it arrived in a million pieces. Victoria Plum has 32 reviews with an overall consumer score of 4.0 out of 5.0. 10 VictoriaPlum.com reviews. What a waste of materials, money and time! I was told I would need to find replacement parts myself via a plumb supplier. VictoriaPlum.com Reviews - Read Reviews on Victoriaplum.com Before You Buy | victoriaplum.com. Eventually spoke to a human here (she was clearly busy - they need more people available), and she advised me very quickly that the tap has changed since I ordered, so the parts I was sold previously would not be correct. Their website seems to have been designed not to give you clear access to customer service and making contact apart from a robot web chat, that for most of the time is too busy, and then puts you in a loop of closed simple questions so you cannot resolve anything. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. 11 VictoriaPlum.com reviews. See business transparency Write a review Write a review Reviews 91,810 Write a review. Victoria Plum Designs | Reviews Just wanted to advise you that I have received the stool today and it's perfect, thank you. Eventually I tweeted and someone from 'customer service' asked me to provide full details. When I said chat isn't responsive he said you can email but the turnaround is around 1 week. Terrible customer service. You've already flagged this Clive 2 reviews. A tap cartridge should last years! I actually looked up this company to see if it were a scam, that is how bad they appeared to be. No apology for their financial services. Reply. I refused to sign for it and it was returned to me the following day when I refused to sign for a second time.Since then I have been calling the only telephone number I could find for this shambolic operation, which is beyond useless and despite several emails I have received no help whatso ever. 5 most common causes of a poor shower experience. The Victoria plum is by far the most popular plum variety in the UK. The taps were both faulty and had to be replaced under warranty after a short while after installation. Awful Customer Service - no phone number to call and their "chat" is a robot. How much does it cost to install bathroom furniture? Quick fixes for wheelchair accessible bathrooms. So, I have now had to but a completely new shower mixer tap. The products I ordered were delayed by 3 weeks so I had to cancel it. User Friendly. Just look out for the Add to compare around the site and revisit this link. VictoriaPlum.com has … You can add as many products as you like, there is no limit. Write a review Write a review Reviews 90,716 Write a review. | Read 41-60 Reviews out of 96,127 I'm sure the family I have bought it for will absolutely love it … www.victoria plum.com. I'm not sure how they have managed to do that because TrustPilot say there should only be one page per company.In any case, it's clearly misleading if all the negative reviews get siphoned off onto this site where people don't see them when they follow the link on VictoriaPlum's website.So, if you want to leave a review, make sure you do so on the other page where it will be seen. I tried chat again and was happy to see i was first in the queue. But even then it took about 20 minutes to get an agent to chat with and the conversation then had 5 minute delays between my questions and the agent's responses - it seemed to me that she was maybe handling multiple chats at once? www.victoria plum.com. Share. Who kindley arranged a collection of my bath a refund and waived the collection fee.Many thanks. to retrieve items you may have added from another Do you agree with VictoriaPlum.com’s star rating? we have been having multiple problems keep ringing the number to told we will be called back and no one calls back this is the 8th time now we have had enough trading standards will be notified. I hardly use it, and the material used in the bath should not have reacted with any normal bath or shower product. Useful. Reply. They don’t care about their customers at all. DO NOT GIVE YOUR CUSTOM TO THIS SHAMBOLIC COMPANY...PLEASE. The worst Customer Service I ever dealt with. I e-mailed, tried calling, no response. Victoria Plum is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Decor Planet. I am yet to receive the items so cannot review these as of yet. Een gratis kijkje achter de schermen bij bedrijven: reviews en salarissen, anoniem geplaatst door werknemers. I bought an expensive bath which developed some discolouration. I eventually managed to get through to a customer service advisor via the chat bot system, and after a very long and painful conversation was sold replacements. Quite to the contrary I have received generic follow up emails asking me to insure my goods etc! I went to two and was told that they don't stock, nor could get hold of, these unusual cartridges. Won't shop at VP again. 11 VictoriaPlum.com reviews. To say that I am unimpressed is a gross understatement. I was then asked if I wanted to arrange collection of them, to which I told her 'no' they would need to be refunded as we had tried to use them and therefore could not be re-sold. A free inside look at company reviews and salaries posted anonymously by employees. Thanks for visiting Trustpilot. Seems to me like Victoria Plum are hiding from customers by not providing a phone number and no one replying to emails either. Online Security | We review Victoria Plum and modernise our bathroom which is unrecognisable now. I've had to cancel my card due to senior manager suggesting I haven't paid, when my bank says I have. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. bathroom accessories. When you’re ready simply visit this page to start comparing your products. Excellent pictures. Victorian Plumbing has collected 15976 reviews with an average score of 4.50. Of 4.0 out of 5.0. www.victoria plum.com achieve their dream bathroom trusted Trustpilot customer reviews here 've flagged. They wanted another drawing common causes of a poor shower experience tree is on... Some discolouration was completed by wonderful guys stock, nor could get hold of, these cartridges. 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